Another Phase of “New Normal”

MVCC went fully remote on March 23, 2020. Over those 119 days, our world was turned upside down and rotated a few different ways, but we’re still on our feet. We all have masks now and the rhythm of our days is different yet the same. The Mohawk Valley region is doing fairly well with limiting the number of infections and maintaining capacity in our healthcare system. Higher education (and MVCC) was approved to reopen when the region achieved Phase Four status, so we’ll move from fully remote to partially remote on July 20, 2020. As we look toward our staggered return to campus, I can’t help but reflect on where we’ve been and where I see us going.

To maintain a reasonable density of people on campus, we’re bringing staff back in a staggered, phased approach. On Monday, July 20, we’ll begin a three-phased, staggered return of our workforce. Our Responsible Restart Plan that was approved by SUNY has an outer limit of the percentage of our full-time employees, but we’ll be well short in each phase, having the wiggle room to increase on-campus staffing if we need it as follows:

• July 20 — No more than 33% (26% projected)
• Aug. 3 — No more than 50% (34% projected)
• Aug. 24 — No more than 66% (46% projected)

While many of our essential employees in Facilities, Public Safety, and IT have been coming to campus every day and “flex-essential” employees in the Business Office and many others have been coming to campus periodically over the past four months, it’s time for many of the rest of us to move toward the “masked normal” they’ve all been living. We’ll have roughly 25% of our courses on campus along with more than 150 students living in the residence halls. Additionally, we’ll have an as-of-yet unknown number of students coming to campus for access to the internet, useful study spaces, and likely a sense of a normal college experience with in-person human interaction under current social distancing guidelines.

The transition to remote operations over the past few months has brought new and unique experiences to us both individually and collectively. We’ve been able to grieve the sense of loss we’ve felt from our lifetimes of routine and also celebrate the building of new memories both personally and professionally. Our challenge going forward is to commit ourselves in the effort of keeping everyone safe while raising our own bar of personal accountability to make sure the work gets done for students and each other in the face of unsettling and unfamiliar circumstances. I’ve been so proud to see our culture evolve over the past few years to increasingly adapt, innovate, and rise to the challenges that came our way.

Just when we thought transitioning to remote operations was our greatest challenge, rising to what the coming Fall semester is likely to bring will most certainly challenge us to bring our best selves to work every day, so get ready to surprise yourself and each other with what we’re going to do.

If you have any questions, please contact me directly at presblog@mvcc.edu.

Week 1 of COVID-19 Remoteness Down …

Humans are generally social creatures. Even many who consider themselves introverts are hard pressed to say the social-isolating parameters under which we’re all living are not a challenge. This historic reality is and shall continue to test each of us in ways we’re only just starting to understand.

I spent my first full week of working remotely straining for some kind of routine to touch a sense of normalcy in this remarkably abnormal environment. I meet with my office team every morning for a Zoom meeting just to stay connected and pretend that we’re still doing our morning catch-up in the office before phones start ringing and meetings commence. It’s certainly not the same, but I cherish these virtual check-ins since they are as close as we can make it for now.

Things are definitely different, but Zoom meetings with colleagues still getting work done in spite of the circumstances motivate me. I’m inspired by stories of faculty and staff reaching out to students to encourage and support them through this major disruption, which for many was just one more thing they didn’t need to contend with in their already complex lives. Also inspiring are the innovative actions departments like the Business Office, Information Technology, Residence Life, and others have taken to adapt and stretch themselves and their processes in this new environment. 

When I need a boost of positive energy, I visit our internal MVCC Workplace social platform to see the great pictures and posts from employees sharing their experiences and staying connected despite being apart. I’m not going to lie, the email volume is a bit intense and the unprecedented screen time can feel like a burden somedays. The workday isn’t as tight as it used to be, and when work and home are all happening in the same place, the time can just bleed and feel like you’re always on despite never feeling completely on — if that makes any sense.

One thing that I believe needs to be reinforced is what I’ve come to learn about change — it moves too fast for some, too slow for others, and rarely right for anyone. This change came much too fast for everyone — the transition to working remotely all happened in about a week. We’ve quickly gone from talking about work/life balance vs. work/life integration to everything completely converging on us. When speaking about change I always encourage people to be patient with themselves and also with others. Never has that notion been more important.

I join many of you in wrestling with the feeling of wondering if I’m being productive “enough” without really knowing if that can be defined in this environment. I can block out time for a Zoom meeting here and there, but then something pops on the family front, or a distraction (like the snack cupboard or refrigerator!) presents itself to pull me away from being as productive as I think I should be. I think of those parents with young children at home and I can barely imagine what that must be like. I’ve been watching Jimmy Fallon’s Tonight Show: At Home Edition, and he asked Lin-Manuel Miranda if he was writing any new Broadway musicals like Hamilton, and he replied, “Writing? Working? I’m learning how to teach my kid math!” So even the most successful professionals are dealing with prioritizing each day, which brings a special blend of unprecedented freedom and opportunity with brutal isolation and monotony.

Here at the start of week number two, I’m going to try and “model the way” myself and encourage everyone to let go of any guilt — whether subtle or prominent — for feeling less productive than we think we should be. By recognizing the magnitude of this time in history that we’re living through as our present, we should all embrace each other in knowing that everyone is doing their best under the circumstances. Some days are going to be busier than a good day on campus and others will feel like we’re adrift in an open sea.

Our individual and collective resilience for ourselves, our students, and our family and friends will be something that truly will make us stronger when we get on the other side of this. We’ll be able to look back on last week when everything felt so foreign and clunky and face future challenges with a newfound strength and confidence that we wouldn’t have had if we hadn’t gone through this crisis together.

If you have any questions, comments, or insights, please contact me directly at presblog@mvcc.edu.

Organizational Resilience

I recently had the opportunity to chair an evaluation team for a Middle States Association accreditation visit. I treasure these experiences because they provide me with a chance to learn about another community college and — perhaps more importantly — reflect on my own institution, and this visit did not disappoint. 

While our primary purpose was to evaluate the institution against the 14 characteristics of excellence established by the Middle States Commission on Higher Education, the real challenge is to understand the "story" of the place — where has the organization been in the past 10 years, where is it now, and how well is it positioned for the future? The team and I found more than your average story during our visit. We found an institution with incredible organizational resilience. Although resilience is not an accreditation standard, it was an overarching theme that touched all the other standards because the College found its way through a very challenging period without ever losing focus on its mission of serving students and the community. 

The notion of organizational resilience is an important one for all community colleges to consider in these difficult times. Beyond the institution we were visiting, we learned from colleagues that our peers at community colleges in Pennsylvania and Illinois have been working without state budgets since last April, meaning they have not received a dollar of state aid in almost a year. If colleges don't have enough fund balance to cover expenses, some are taking out lines of credit to meet their obligations. The resilience of community colleges across the country is being tested like no other time in recent memory.

What gave me a sense of organizational resilience on this particular visit is that after listening to more than 100 faculty and staff speak over three days, a few themes seem to appear. Organizations are able to thrive in challenging times when people stay focused on their responsibilities; keep students as the number one priority; don't spend time in the rumor mill wondering about "what if" and "maybe"; and try to find the positive by turning every challenge into an opportunity. I learned a phrase during my years in Omaha where I heard people say, "we got pulled through the knothole in the fence backwards" but we made it through somehow — and that's kind of what I saw on this visit. It was inspiring to see an organizational culture that had the resilience to persevere and the collective will to keep pushing, keep challenging, keep stretching to serve students a little better every day. 

As we look forward to celebrating our 70th year in operation, I'm proud of the resilience I see here at MVCC, and this visit provided me a wonderful opportunity to reflect on just how important it is for us to keep that in mind during challenging times.

If you have any comments or questions on this post, please contact me directly at presblog@mvcc.edu.