The Multi-Generational Workplace – This Year’s Core Workshop

We often take for granted that we have four different generations working side by side in the modern workplace. It’s an element that, if overlooked, can contribute to friction, miscommunication, and issues that reduce the vibrancy and positive energy in a culture. To address these dynamics, the multi-generational workplace will be the focus of this year’s MVCC Core Workshop, an element of our Employee Enrichment Program.

The years sometimes vary by experts, but the generations are generally labeled as Baby Boomers (1946-1964); Generation X (1965-1980); Millennials (1981-1996); and Generation Z (1997-2012). While individuals certainly have their own unique characteristics, there are general attributes, preferences, and styles that can be applied to each generation based on shared experiences and the context in which they were raised. With the acceleration of technology, some preferences between generations have become more distinct; however, each generation has wonderful assets and perspectives that add to the diversity and productivity of the workplace.

Our summer Strategic Horizon Network colloquium was titled “Engaging the Multi-Generational Workplace.” MVCC joined teams from eight other colleges in Omaha, Nebraska, to hear from the Gallup Organization and Quantum Workplace about the three million workplace surveys they conduct annually. We then visited Mutual of Omaha, Union Pacific Railroad, Nebraska Medicine Health System, and the Omaha Public Power District to learn about their strategies and insights on the topic.

During the Omaha program, I learned about the four turnings of history and recently finished reading “The Fourth Turning is Here” by Neil Howe. The author provides an update on his previous research that identifies four generational archetypes (Hero, Prophet, Nomad, and Artist) that have appeared over the past 500 years in the Anglo-American historical pattern. These archetypes influence the ancient Roman belief in the saeculum — a natural cycle of civilization that occurs in four turnings (High, Awakening, Unraveling, and Crisis) over the period of a long life, roughly 80 to 100 years.

While one can identify shortcomings and certainly challenge parts of the framework, I do find it fascinating — just think about 80 years ago (World War II), and 80 years prior (U.S. Civil War), and 80 years prior (rethink the American Revolution as more of a Civil War between those loyal to the King and those of the rebellion). Here’s an eight-minute video where the author describes the four turnings and the generational influence in shaping them.

More directly related to the modern workplace, research from employee engagement surveys conducted by the Gallup Organization and Quantum Workplace has found that despite the differences between generations, individuals want the same things regardless of their age or generational grouping:

• Reasonable and fair compensation
• Flexibility
• Connection between their daily work and greater purpose
• Recognition for a job well done
• Opportunities to learn and grow

As a public community college committed to student success and community development, we strive to provide these five elements to the greatest extent possible. MVCC’s Core Workshop represents a unique opportunity for each of us to learn and grow. It’s a chance to have a shared experience with common information — usually just 60 to 90 minutes — with colleagues we may not interact with on a regular basis. I look forward to the conversations that come from this year’s workshop.

If you have any questions or comments, please contact me directly at presblog@mvcc.edu

Hope vs. Optimism

In these challenging times, I’ve been giving a lot of thought to the differences between hope and optimism. In the face of adversity or trouble, many of us have an inherent need to look toward the future with a sense of optimism or hope. It’s also important not to overlook the underlying issues that created the adversity in the first place. Somehow, we need to find a middle way that acknowledges the adversity and shines a light on a path forward through whatever darkness we may be facing at the time.

Reviewing multiple online dictionaries and AI models, I found some common themes on the two concepts of hope and optimism. Optimism can be seen as a general attitude or outlook that things will be better — without providing much in the way of specifics. Hope, on the other hand, is more of a feeling or belief grounded in aspects of a specific goal or outcome.

While I consider myself a generally optimistic person, I can more precisely say I have warranted hope — based on multiple facts — that the difficult budget process we just endured at the college is a pivot point for us. I believe we are now on a course of programming for the future and no longer rightsizing from the past, and here’s why I feel hope is warranted:

Our recent organizational climate survey showed that 86% of respondents are proud to work at MVCC and 86% also look forward to coming to work every day — every day. When we contrast that with the Gallup research that shows record levels of employee disengagement at work, it’s evident that there’s something uniquely good that resides in MVCC’s culture. The proposed budget for next year leaves the college in its best fiscal shape (absent the years with COVID stimulus dollars) since 2018 and maintains capacity with the major changes in recent years to enhance and support the core student experience here.

Additionally, enrollment is up 7% this semester over spring of last year. What makes this increase different is that we have a sense of why: Enrollment used to be something that happened to us, but the hard work and increased collaboration throughout the college to manage enrollment more intentionally has created a new-found sense of agency for us compared to the past. From annual scheduling to scaling guided pathways reforms to new programs like Fast Track, we’re seeing intentional efforts drive enrollment increases that fuel our fiscal engine.

I don't want to leave the impression that, in my sense of warranted hope, I am overlooking the hard work and added burdens each of us will face as we pull together to design a brighter and more sustainable future. My hope is squarely centered on my admiration and belief in the people at MVCC. It is the people — each and every one of us — working together, finding solid footing on sometimes shaky ground, and the profound sense of resilience I have seen in our employees over the years and continue to see daily, that will ultimately see us through.

At the end of the day, we all want to feel a sense of safety for ourselves and our colleagues. That is understandable, but in this ever-uncertain environment, we are managing a multi-variate problem — we have most of them solved but will be forever managing the others as they arise. MVCC has been studying and preparing for disruption for a decade, and it is squarely upon us. Fortunately, we have built organizational muscle and the capacity to anticipate and respond to change and disruption in productive ways. In addition to the reasons offered above, what gives me hope is that we have spent the last year not just minimizing the impact of very difficult financial circumstances or a pervasive sense of abundance in always finding a way forward, but we’ve become ever-more resilient and have evolved our collective thinking, strategy, and operations to be more intentional about shaping our future together.

If you have any questions or comments, please contact me directly at presblog@mvcc.edu.

Living in the Upside Down: Reflecting on a Year of COVID

We all have those moments when we remember exactly where we were when something significant happened.

I added Wednesday, March 11, 2020, to my personal list when I was sitting in the back row at the County Board of Legislators and County Executive Picente pointed to me and said, “The Governor just closed you.”

I remember wondering what that even meant. I know we close for snowstorms or power outages, but a virus? I called the office and the College’s Crisis Response Team (CRT) was already assembling. The next week was filled with all-day CRT meetings trying to make sense of it all, each day culminating with an email update for our students, faculty, and staff. It was mentally draining to slog through so much unknown territory only to count the day’s primary accomplishment as a single email to the College community.

By Monday, March 23, the entire College was operating remotely with a few exceptions of essential staff. The CRT met all day every day for several weeks then had daily check-ins through mid-July in an effort to develop the details for creating a COVID-friendly operation filled with density reduction, 80% remote instruction, residence life protocols, centralized health-screening check-in stations, bracelets, door monitoring, testing, and other details that did not exist prior to the disruption.

Everything was new. Setting up home offices, spending all day in front of Zoom squares, and having the normal rhythm of daily life turned upside down was unsettling to say the least. 

One of my most vivid memories of the early COVID lockdown was driving to the Newark, N.J., airport with my wife to pick up our oldest daughter as she caught the last flight out of Togo, West Africa, when her Peace Corps experience came to a sudden end. We drove on a dark and desolate five-lane highway at 10 p.m. with the NYC skyline on the horizon and not a single car in sight — a post-apocalyptic feel that I’ll never forget. Watching the nightly news and reading headlines trying to understand what was going on was mentally exhausting. Playing trivia games with friends via Zoom on the weekends helped ease the discomfort, but simply wasn’t the same.

The College’s Workplace by Facebook platform helped maintain some connection with the “Social Distancing Together” thread filled with random artifacts of working remotely — new coworkers and “officemates” of cute kids and funny animals and precious “throwback” pictures that we likely wouldn’t have seen otherwise. “Virtual happy hours” and different departmental strategies to stay connected despite the remoteness helped keep folks together. A virtual graduation ceremony was an emotional moment for me to consider the impact of what our students were going through and just how powerful our work is here at the College.

Summer was like living in parentheses — it was normal in a sense because of outdoor activities, but it wasn’t because there were no gatherings of any kind. At home, the relaxed pace provided an opportunity to inventory the upsides, like having both of our girls home with us and spending bonus time together, having our health, and having our jobs as we watched the devastating impact of the pandemic around the country. 

As August came and the College began a new academic year, all the anniversaries of our normally robust fall semester were hard to emotionally navigate. The absence of gathering at Fall Opening, new student orientation, sunny fall afternoons with vibrant campuses, soccer games and meaningful student activities made it that much harder to push through as the pandemic continued. The holiday-spike in positive cases and deaths were a sad development that quickly gave way to a return of 1% positivity rates and the optimism of the vaccines arriving.

I now find myself in a “COVID-normal” state of mind that provides a manageable routine without getting too anxious about things. I continue to be amazed at the dedication and commitment of faculty and staff that has been demonstrated over the past year. It’s as though the respect and trust I hoped we had developed in the culture here was amplified in ways that exceeded my expectations. That seems to be how we’ve made it through together — believing in each other and holding ourselves accountable to do what needed to be done.

And now it’s hard not to look to the future. What will it look like? If 2020 was the year of the upside down — full of shock and awe — 2021 is likely more a year of transition to something different, rather than a return to pre-COVID life. While we’ll likely have a “masked normal” for an extended period of time, I believe things will change dramatically when the social-distancing guidelines are fully lifted. Until that happens, we’ll continue managing within the parameters we have with an eye toward carrying out our mission in the best way possible — striving to do our best work while being patient with each other and ourselves … and the world as we know it.

If you have any questions or comments, please contact me directly at presblog@mvcc.edu.

Small Bets – Innovating at the Edge

The COVID-19 pandemic has amplified many trends that were creating disruption even before 2020 and accelerated elements of our society that brought the future to the present overnight. With enrollment declines and dramatic decreases in state and local government budgets, funding models for public community colleges have become more fragile than ever. Since 2007, the convergence of technologies has fostered the development of new and disruptive educational platforms, and this has only been magnified by the pandemic. Augmented and virtual reality, as well as robotics and artificial intelligence, are developing at rapid rates with tremendous potential to disrupt learning even further. And the ever-widening gap between the “haves and have-nots” in this country has grown to the largest among any of the G7 nations, with the wealth gap between the richest families and the poorest in this country doubling between 1989 and 2016. This has been made even worse by the pandemic — burying our most vulnerable students behind layered and intersecting barriers to advancement.

It’s enough to make one curl up and just hope for survival. It’s overwhelming at times to consider how fast everything is moving amidst such complexity. However, if the idea of making small bets — innovating at the edges of an organization — is embraced, an organization can shrink the change, as Dan Heath suggests. MVCC has been nurturing our organizational culture to continually scan the environment to monitor these macro trends and take bold actions to make small bets that will keep the College well-positioned for the increasingly complex and ever accelerating future. With partners like Jobs For the Future (JFF), the Community Foundation of Herkimer and Oneida Counties, and many others, we’re able to identify promising practices and rally the resources to launch minimal viable products (MVPs) and begin iterating our prototypes.

Securing the Financial Future of the Institution

State and local funding combined with student tuition have long been the primary revenue base of community college funding. Grant funding is mostly temporary and is not sustainable, so something more is needed. The MVCC Foundation created a separate Limited Liability Corporation (LLC), Tea Leaf Ventures, to support three social enterprises. If a social enterprise is a commercial venture that supports social good, why not make the College the social good? Tea Leaf Aircraft Exchange, Tea Leaf Manufacturing, and Tea Leaf Touring and Consulting are all in their infancy but hold great promise for new and sustainable revenue for MVCC.

Embracing Disruptive Platforms

Massive Open Online Courses (MOOCs) are disrupting the way in which people access content and learn. Coursera enrolls 73 million and edX enrolls 32 million individuals around the world. We are prototyping how to create non-credit to credit-bearing pathways for students to complete this content and apply it to their credit programs. Our computer science faculty created a pathway from the Coursera platform for the Google IT certification curriculum. In addition, we’ve also used the edX platform to deliver a non-credit leadership certification to students in our YouthBuild program at our Educational Outreach Center. As content delivery is changing, so is the transcripting of learning. MVCC recently launched the digital credentialing platform Credly to allow students to post their micro-credential certifications on their personal social media accounts like LinkedIn.

Anticipating Accelerating Technology

Technology is accelerating an incredible rate. Robotics, augmented and virtual reality, and behavioral “nudging” are all technologies of promise to increase student engagement and success. Robots have been the thing of science-fiction but they are increasingly becoming more prevalent in society. While some robots are available at substantial costs, MVCC faculty are working with the Cyberhawks student club to program Misty the Robot, which was purchased with a $2,500 donation. Misty will be available on the Rome Campus in the near future to interact with students.

Our YouthBuild program is implementing immersive learning technology through SkillMill Training through Interplay. We also implemented Persistence Plus this past Fall to connect with students through texting powered by intentional messages of engagement supported by artificial intelligence that is having a positive impact on student retention.

Muting the Impact of the Wealth Gap

Although College-Community-Connection (C3) is an important component in our current holistic student supports, it’s actually a “small bet” early prototype of what may very well scale to be a fundamental component in our future operations if the current national trends of a widening wealth gap between the “haves and have nots” and the growing complexity and stress of daily life continue. Ensuring that our students’ basic needs are met and that they can rely on the College to help make sense of all the learning options that will help them secure a good job or career will become more important over the next decade. C3 has all the makings of what will be needed if these trends continue.

COVID-19 has compromised our students’ ability to build the relationships they need to secure a great job and pursue the career of their choice. Our Career Services department is working with a cohort of about 125 students on a special LinkedIn project that will allow us to test a few things and gradually scale up the ways in which we get our students on the platform to expand their professional networks and build social capital for themselves.

Guided Pathways as Prelude

Guided Pathways is a comprehensive framework to increase equity and student success. Given the magnitude and scale of changes called for in the framework, it’s hard to imagine Guided Pathways would be a small bet. But if the trends of a growing wealth gap, decreasing support of public education requiring new business models, accelerating technology reshaping the student experience, and increased stress and complexity in society, the Guided Pathways framework is a prelude to the types of changes that will be needed 10 and 20 years into the future.

All of these small bets are in motion. Some are more developed than others, but all of them combined signal that MVCC is focused on how the present connects to the future. Making small bets like these positions us to learn with emerging and promising approaches to serving our students better and keeping the College strong and well-positioned in what will likely continue to be a very uncertain future.

If you have any questions or comments about this post, please contact me directly at presblog@mvcc.edu.

Organizational Healing

Seeing the faces of several hundred new graduates walk across the stage last week prompted a period of reflection for me. It was enlightening talking to graduates at the post-commencement reception back on campus. Multiple grads shared their mixed emotions about how excited they were for their next step while also feeling sad to be leaving MVCC. This made me think about how excited I am for all the changes soon to come with our Guided Pathways efforts while still processing the emotional toll of another extremely challenging budget process that included several difficult personnel decisions.

I found insight in a quote from Rick Warren, Pastor of Saddleback Church, in his TED talk about “How to Remain Relevant.” He says, “There is no growth without change; there is no change without pain; no pain without loss; and no loss without grief.” In all my years of studying and experiencing change, I’ve never connected the two cycles. However, if you overlay accepted change models with the five stages of grieving, they’re almost identical. Warren goes on to say that many times it’s not that people are resisting change, it’s more likely that they are grieving. Recognizing this as a natural organizational reality surfaces the notion of organizational healing.

Change is often referred to as a constant in our lives, but it seems that regardless of how well-managed change may be, it likely will be experienced across the spectrum from minimal to traumatic depending on the impact. This is especially true when the change is dictated not by innovation, or in the name of student success, but rather is driven by external factors like money or lack thereof. Budgetary cuts are just that — cuts that serve as wounds to the organization. And, like surviving any trauma, there is a period of recovery with necessary self-care. Organizations are complex adaptive systems much in the same way the human body is, and as such they need time to heal. 

While we experienced enrollment growth during the Great Recession, change was comparatively easier because there was “more.” In the subsequent years of enrollment decline, the organizational growth has been harder because there was “less” and we challenged ourselves to do “better” — our new mantra of “more and better with less.” This has come from our adopted philosophy of “preserve the core and stimulate progress” that requires us to manage the paradox of personnel reductions while adding new positions to meet emerging demands. 

The annual rhythm of balancing a budget under increasingly complex constraints can wear on us as individuals and test our collective resilience. However, the organizational will to march on is what makes the difference and this requires a period of healing to absorb the impact of the change, pain, loss, and grief. This is how we gather our strength, lift each other up, and find the resolve to continue. During these times we must rely on our organizational rituals, continue celebrating and recognizing the bright spots that make us who we are to feed our souls and nurture our hearts. It is indeed different for all of us, but as many colleagues have said, “We’ll get through it, because we always do.” That enduring spirit of finding a way, of modeling the way, is what inspires confidence and encourages excellence, and allows us to embrace our community.

Change is hard. But recognizing grief as a natural part of the change process allows us to take the necessary deep breath and move toward healing that will allow us to endure and focus on the future that holds ever-more inspiring stories from students and colleagues going beyond expectations in ways we have yet to imagine — all of which make change, however difficult, worth it.

If you have any questions or comments, please contact me directly at presblog@mvcc.edu.  

Aligning Organizational Culture: The Importance of Why

With the overwhelming pace of technological change and the complexity and divisiveness of changes in society, people may increasingly find themselves not only overwhelmed, but less than inspired in their daily work. As changes at our colleges accelerate in the midst of intensifying external pressures, it can be natural to feel anxious about all that is not within our immediate control regardless of our job or position. An ever-changing context like this increases the need for a tether to provide some level of consistency and emotional security as we go about our work.

The extent to which people can link their j-o-b to a higher purpose can serve as that tether in all the disruption. I always come back to the parable of the person in 16th-century Europe who came upon three workers doing the same job and asked them what they were doing. The first worker said, “I’m laying brick.” The second worker said, “I’m building a wall.” The third worker said, “I’m creating a cathedral.” They were all doing the exact same work but had three very different views of how they were approaching that work, with the last one having a deeper sense of why they were doing what they were doing.

Having a sense of why jobs exist and how work gets done can serve as intrinsic motivation and inspire work/life harmony for each of us. When we’re motivated and inspired in our work it doesn’t seem like work, and the time seems to pass quickly. When motivation and inspiration are absent, it’s the exact opposite and we’re not likely to do our best work while our levels of stress, frustration, and unhappiness increase. 

We are fortunate to work in a community college where our collective efforts have the power to transform the lives of our students and better our community in countless ways. If we apply the “laying brick/cathedral” parable to work here at the College, it could be said for any of the following:

• I’m teaching my classes/I’m helping my students learn/I’m transforming lives by challenging and supporting them to learn and grow to become all they hope to be.
• I’m taking care of the grounds or buildings/I’m making the campus look good/I’m transforming lives by creating a beautiful learning environment.
• I’m doing the task in front of me/I’m helping others/I’m transforming lives by helping the College serve students a little better every day.

Author and speaker Simon Sinek offers a similar three-level framework for organizations in his book, Start with Why. He talks about the golden circle of organizations thinking about what they do, how they do it, and why they do it. The most successful organizations flip this model and think first about why, then about how and what they do. For colleges, it’s easy to think of our vision statement as our why; core values as our how; and mission statement as our what. Thinking in this way adds an emotional element to the work and subsequently increases engagement, motivation, focus, and performance for the entire organization.

Connecting to a higher purpose and having a shared reason for why we do our individual work can create a collective energy and shape our overall organizational culture in positive ways. Having a common why is the fundamental building block to an aligned, healthy, and high-performing organization. It’s not easy and takes constant reinforcement, but the more we can all hone in on why we each do what we do — and the extent to which we share the same why — the better we can continue to make this a special place to work, learn, and grow as members of the MVCC community.

Ideas shared in this post are informed by my book, Competing on Culture: Driving Change in Community Colleges. If you have any questions or comments, please contact me directly at presblog@mvcc.edu. 

In Search of Abundance & Connection: Stress and Exhaustion in the Modern Workplace

Peter Drucker is credited with saying, “Culture eats strategy for breakfast.” If colleges and universities are to pursue new strategies for success in the future, culture had better be a major priority. However, as the foundations of nearly every industry are undergoing fundamental change, the dynamics of the modern workplace are growing increasingly complex and make tending to culture and the variables that  shape it more difficult than ever. 

I recently saw a presentation by Future of Work Strategist Heather McGowan, who pointed out that society may be changing even faster than technology. Consider modern-day politics and media outlets that are increasingly filled with subtle (and not so subtle) messages and issues of race and “otherness” related to the impending minority majority — where whites will no longer comprise more than 50 percent of the United States. It’s also no longer about male/female: gay/lesbian, as now gay marriage, transgendered, and gender fluidity are more common in society. A record number of women and racial minorities were elected to Congress last fall, signaling a major change in political leadership and representation. The legalization of marijuana in several states is just one more example of societal changes that few would have predicted 10 years ago. And finally, the daily energy required for the critical thought to parse through what is real and what is “fake news” within the negative rhetoric too easily found in the media only increases the likelihood of negative cycles associated with getting through a typical day.

For those working in public community colleges across the country, we have watched competition, shifting demographics, and changes in the economy lead to negative effects on enrollment in many regions. All of this at a time when public postsecondary education is increasingly moving from a public good to a private commodity for those who can afford it. As a result, many colleges are basically operating with the same amount of operating dollars (or less) than we had seven years ago, which has prompted difficult decisions and fewer people to do the important work of our colleges. Increasingly constrained resources combined with accelerating technology and significant changes in society naturally create a higher level of intensity in the modern workplace. This constant pressure annually compounds itself with no rest. The difficult changes keep multiplying, which can wear on even the strongest of souls.

The increasing intensity from societal change and the accelerated pace of work manifests itself in greater incidents of anxiety and exhaustion. All of it leaving individuals with little reserve to invest in relationships that are the core to our well-being as humans. It’s easier to just go home and plop in front of a screen rather than coordinate social calendars. Over time, we may lose sight of our own needs and the needs of those closest to us. For those with children, divorces, ailing or aging parents and family members, disabilities and other variables, the stresses can be even greater. The fraying of social relationships has helped foster what Dr. Vivek Murthy, former U.S. Surgeon General, calls an epidemic of loneliness. He talks about how people want to be seen and known authentically in ways that John Zogby predicted 10 years ago in his book, The Way We’ll Be. 

These variables show up in every modern workplace on a daily basis in ways that quietly and often invisibly influence our interactions and decision-making. In addition to employees wrestling with the variables in the modern workplace, colleges and universities have an additional challenge as these forces are influencing changes in student populations. More students are coming to campus with anxiety, depression, and other mental health issues that have changed the classroom dynamic and added to the stress associated with the work of faculty and staff who work with students.

These changes in the modern workplace and general human condition provide the context to changes that need to happen at our colleges. To keep pace with changes in technology, teaching and learning, and other areas, robust professional development and personnel enrichment programs are essential to create a continuous feed of new ideas into the institution and provide opportunities for employees to learn and grow. Recognition programs are also essential to shine a light on the outstanding work of our colleagues. This is more than “this new generation today grew up where everyone gets a trophy.” It’s more about people giving their best to their employer and being seen and celebrated for going above and beyond on behalf of students and colleagues — to recharge the batteries and inspire them to keep going. Colleges of all sizes and shapes need to intentionally design “creative collisions” that allow employees time and space to interact informally. This can take the form of brown-bag lunches, mid-semester “thank you bagel gatherings,” college-sponsored coffee breaks, coordinated happy hours, and other informal convenings. Finally, college-sponsored wellness councils are more important than ever to consider ways to coordinate and nurture these social gatherings; prompt physical wellness programs; support mental health offerings; and promote financial well-being in ways that help employees shape a better future for themselves.

Social events and other wellness programs intended to promote wellness of all kinds can be useful, but if people are outright exhausted, simply more support may only add to the stress. This is why it’s important to disconnect at times. Whether it be taking vacation, a staycation, a mental health day of rest, setting more realistic expectations (under-promise and over-deliver), or not being bound by your smartphone and 24/7 email, “slowing down to speed up” is critical. People talk about work/life balance as a holy grail of sorts, but it’s more realistic to consider the concept of work/life harmony — it’s not about balance, but about congruence in all you do that feeds personal positivity. Increasingly, the value of managing your energy, not your time is gaining attention as the most productive concept to help with this “easier said than done” concept. 

As our mantra increasingly becomes “doing more AND BETTER with less,” the stress and pressures will only increase, making it harder to establish and nurture social connections and personal relationships, but making it even more important for us to see and support each other as colleagues and friends. As we spend so much of our days finding ways to love our students, we can’t forget to find ways and make a stronger effort to love each other and ourselves as well. Organizational cultures that make this a priority will go beyond surviving the uncertain future that is emerging across the higher education landscape — they will be the ones that thrive.

If you have any thoughts on this or ideas about what more can be done to foster connections and creative collisions with your colleagues here at MVCC, please don’t hesitate to contact me directly at presblog@mvcc.edu.

Why Workplace? Why Now?

Why Workplace? 

Workplace by Facebook has the potential to transform communications at MVCC. With 70 percent of adults older than 25 using Facebook, it presents a familiar tool to dramatically change the way we communicate internally. Workplace can help evolve our organizational culture in meaningful ways to maintain and ensure continuity and input among staff and faculty. Everyone has critical insights, and this is a platform to scale and accelerate opportunities to engage with peers and provide key feedback.

One of the most powerful features of Workplace is its search feature that makes it easy for users to find files, old messages, and much more. Being able to talk to each other is one thing, but being able to go back in time and find content is critical. Workplace will provide lasting benefits for us by becoming an ever-growing knowledge base.

One of our core values is “Model the way.” Looking at innovative, collaboration platforms like Workplace helps us create an interesting and creative culture in the organization. Some might feel that embracing a leading-edge platform is a bit of a risk, but I believe it is an approach that is likely to be rewarding. 

There are three significant ways in which I believe Workplace can transform the way we communicate.

More efficient meetings: You’ll notice that many of the initial “groups” that have been created are committees and councils related to governance. Meetings can become more efficient if group members use Workplace to have conversations between meetings and share status reports and perspectives. As a result, the actual face-to-face meetings can be spent on important dialogue and debate versus the typical agenda comprised of mostly status updates and review, which leaves few moments for substantive conversation.

Increase awareness and sharing of ideas: Groups and individual posts can be used to share ideas and observations that stretch the thinking of others. The more we create affinity groups, post announcements, share articles, links, and other resources, the more we can connect ideas and find creative solutions. We can crowdsource our biggest challenges by engaging everyone in the solutions. As multiple authors like Steven Johnson write, great ideas come from a series of creative collisions, and the more organizations can find ways to create space for those collisions to occur more naturally and frequently, the more innovative the place will become.

Strengthen social connections: In this fast-paced society, slowing down enough to connect can be a challenge. Workplace provides an easily accessible platform for people to connect at work. Rather than leaving it up to chance or busy schedules to connect us in the hallways, colleagues also can connect on shared interests via Workplace. As individuals can join affinity groups with social interests via Facebook, they can do the same with Workplace. For example, if one person creates an open group titled “Adirondack Outdoors,” anyone who likes hiking or skiing could easily connect with co-workers who have similar interests — co-workers they might not have a chance to meet otherwise. Similarly, someone could create a closed group only open to a more defined group of co-workers to open lines of ongoing communications on shared topics of interest.

Why Now?

Our community faces a number of significant challenges, and MVCC is at the heart of offering solutions, so we need to be at our very best as an educational and community resource for the region. Society is changing quickly and in significant ways, and education is transforming even faster, with open educational resources, virtual reality, and artificial intelligence advancing exponentially. For MVCC to remain relevant and competitive, we need to continue finding creative solutions and, with limited resources, continue making the most of our efforts. An ever-changing and more complex future requires us to collaborate in new ways that can only occur by embracing the fact that information is power and connection is current to light the way. Workplace by Facebook is the energy grid by which we can accelerate our work together.

We’ve had more than 300 faculty and staff join Workplace in the first week alone. My expectations are that this will be an organic effort that evolves at the pace at which people are comfortable using it.  I imagine there will be some “voyeurs” initially waiting to see who posts what, but I anticipate that the more people post and use the platform to try new ways of sharing ideas and information, the more we’ll all reap the benefits I’ve described in this post.

Let’s get started. 

If you have any comments or questions, please contact me directly at presblog@mvcc.edu.